 POWER OF THE BLUE WALLCOMMITMENTSUPPLY CHAIN ADVANTAGEPRODUCT QUALITYAUTOMOTIVE APPLICATIONSERVICE & SUPPLY CHAINGREAT INDUSTRIAL BRANDCUSTOMER PROMISES |
| Century's Prevailing Quality & Customer Service Promises | ||
Century Drill & Tool approaches the market with the same customer focus and creativity today as they did in the first year they came to market in 1940. Century started out as an industrial tool manufacturer and hasn’t compromised on those quality standards. While some brands have reinvented themselves into DIY quality, Century continues to put an industrial product into a retail package. By shipping from standing inventory at its Green Bay, Wisconsin consolidation and packaging facility, Century is able to maintain on-time and complete fill rates that lead the industry. On average, Century ships orders the same day they are received at a 98% fill rate. Doing so allows store owners to carry less inventory, avoid empty hooks and improve profitability. We ship so efficiently that we have several customers with fully functioning warehouses of their own who allow Century to serve as a virtual warehouse. By shipping direct to their dealers, they enjoy the efficiency and savings created by the elimination of redundant resources being applied at multiple points in the supply chain.
In addition to a sophisticated direct order processing and delivery system, Century offers its retailers customized and flexible plan-o-grams. Century experts design the plan-o-grams with customer needs and preferences in mind, stocking products proven to sell in that specific market. This strategy eliminates lost sales, in turn maximizing profit from the valuable linear retail feet committed to the category. Century also provides product merchandisers like wire rack displays, bulk countertop bins and clip strips to generate impulse sales. Today’s retail environment has new levels of complexity resulting from the expansion of global sourcing, Big Box formats and rapid consolidation. What matters in light of these challenges are strong partnerships based on mutual benefit. The benefits our customers realize from Century Drill & Tool are the result of extraordinary efforts to accommodate their unique requirements. Quality products delivered with outstanding service are what our customers expect and are what Century delivers everyday. |
